Education

2009
Universidad de Guadalajara

Computer Engineering, Software Development

Technical Skills

PHP

85%

JavaScript

85%

Python

40%

GoLang

50%

Java

50%

Mule ESB

60%

Docker

60%

Soft Skills

Career Growth

90%

Problem Solving

90%

Team Work

90%

Strategic Thinking

85%

Languages

Spanish

100%

English

95%

Experience

Aug 2022 - Dec 2023
Nimble Gravity

Engineering Manager

  • Career Development, implementing career ladders for disciplines present in the company, syncing and aligning with customers to make sure everything lines up and there’s as least impact as possible.
  • Coaching of other Jr Engineering Managers, holding weekly 1:1s with them, helping them improve communication, conflict resolution skills, management skills and helping them implement frameworks where needed.
  • Improving existing processes such as Incident Management for a customer, internal hiring using now CodeSignal, implemented the initial PIP for the company to help other engineers get back on track.
Nov 2021 - Jul 2022
Shopify

Engineering Program Manager

  • Responsible of different programs and initiatives, part of the daily tasks are assess and identify risks, plan for contingencies, assist in budget allocation, tracking, align involved groups some times from different business units
Dec 2019 - Nov 2021
Wizeline

Sr. Engineering Manager / Lead of Software Engineering Discipline

  • Responsible of hiring process, identifying and executing general hiring process changes, or per project based on needs, identifying and defining engineer’s role description, required skillset and adjusting hiring process to fit said skillset.
  • Helped with the redefinition of our career ladder, a tool that explains behavioral expectations for all engineers in all levels, where we focus not only on engineering mastery, but also in communication entrepreneurial savviness, leadership skills and more.
  • Worked with an average of 52 direct reports at a time.
Aug 2018 - Dec 2019
Wizeline

Delivery Lead

  • Main responsibilities were to make sure the project was successful, did not have direct reports, but was in charge of scope and SOW validation, team composition, staffing, budget, team health and team dynamics.
  • Worked in 11 projects with 9 different clients, got to finish 5 of them, 3 of which have a case study in Wizeline’s website (USC, Fitz Frames and TaxLab).
May 2018 - Aug 2018
Wizeline

Software Engineering Manager

  • Managed 13 persons across 4 projects, even when the duration was short, I managed to complete the first release of one of the projects.
Feb 2017 - May 2018
Ooyala

Software Engineering Manager

  • Took over the team in charge of stream security in a critical state (50+ open tickets), within 2 months, managed to bring it down to 15 non-critical incidents.
  • Personally moved the Reseller portal from a server-based infrastructure, to a Docker instance, this saved almost $3,000 USD monthly, this to prove the value of moving away from a monolithic architecture and get the approval to decouple SAS (Stream Authorization System).
  • Designed the new architecture of the new SAS, which was 100% micro-services oriented and ready to integrate with not only with Ooyala Backlot, but also with Ooyala FLEX.
Oct 2015 - Feb 2017
Ooyala

Senior Software Engineer

  • Technical lead of the internal tools team, was in charge of development and sustaining of new and existing tools.
  • Revamped Ooyala’s reseller portal, migrating it from a standalone application, to a docker instance, significantly improving performance and reducing cost.
  • Created a status dashboard, using Datadog, Jira and Salesforce data (alerts, tickets and customer reports) to identify failing systems and alert on possible upcoming problems.
Mar 2014 - Sep 2015
Ooyala

Senior Technical Support Engineer

  • Identify, respond, and resolve platform-related technical problems raised by Ooyala’s customers in full compliance within existing Service Level Agreements.
  • Evaluate the critical of a given problem; isolate and escalate problem within Ooyala.
  • Work closely and conduct root-cause analysis with engineering teams to resolve issues.
  • Work effectively with Sales and Customer Success teams to manage and maintain a high level of customer satisfaction.
Oct 2009 - Feb 2014
Amentum IT Services

Research and Development Manager

  • Project Management
  • Mule ESB Implementations
  • Android OS Development
  • Web applications development (PHP, Java, Javascript, HTML, CSS, MySQL, WebObjects, Spring Framework)
  • VoIP PBX (Asterisk based) development/implementation
  • System architecture
  • Database Administration
  • System Administration (Unix)